Nick Barre, Managing Partner.
Nick is our lead coach, writer and runs our IVR production team – of writers, studio engineers, and project managers. He also manages our voice talent, and our network of translators.
Nick trained as an architect, and spent the early part of his career working in strategic planning and as an investment analyst. For the past two decades he has worked as an IVR consultant. He also works as speechwriter, business writer and editor. He advises senior leaders on communications and IVR.
Lead writer,
Production manager for IVR,
Quality control for IVR prompts.
Founding member of the Construction Industry Economics Group.
Analyst Nomura Research International.
Senior Analyst, European Equities, Robert Fleming Securities.
Leadership coach,
Head of content for global learning and development.
Rob Pike, Consultant.
Rob joined us in 2015 to strengthen our links in the contact centre industry. He also brings expertise in customer experience.
Rob built a distinguished career in NatWest and the RBS Group. He retired as Director of Operations, Europe and Middle East, and sat on the Management Boards of Group Business Services, and the Retail Banking division. He previously worked in Group Strategic Planning.
Led integration and transformation of NatWest/RBS contact centres,
Achieved 30% productivity gains across integrated contact centres,
Defined RBS Group strategy for contact centres,
Led transformation programme for UK retail branch network in London,
Graduate, Harvard Business School Strategy Programme.
Industry Champion Award winner, European Call Centre Awards, (2005),
Former Chair of the Industry Council, Call Centre Association (CCA)
(2005- 2008).Former Chair of CCA Standards Council (to February 2015).