Performance can go down as well as up   

Your call centre team does the best they can. But their best will vary. They're only human. And humans go off the boil. So, once in a while, they'll need to stop what they're doing, and sharpen their skills and buff-up their attitude.

• Half-day / 1 day / 2 day programmes

• Interactive, enjoyable, accelerated learning,,

• Designed for your business,

• 30 / 60-day follow-up.

This course will make a difference

The Buzz is a short training course that will boost the performance of individuals and teams. It gives practical tools for connecting with callers, how to influence them, and how to move them into action. We also teach how to maintain a positive mindset, so that team members can perform well under pressure, and get consistently strong results.

We focus on what matters most 

• Connect with every caller, and instill confidence,

• Bring every call to life,

• Perform well under pressure,  

• Identify distinct character types, and how to alter the way we speak to appeal to the caller, 

• How to use tonality and vocabulary to get results, 

• How to create and maintain a peak state so that they stay focused and achieve consistently good results every day,

• How to handle obstacles and objections, and take personal responsibility for solving problems.